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Let me start off with Adrea consultation presentation was . First thing I mentioned was medication and numbing don’t work for me so I need a little more than expected. She said sure not a problem will make notes. She ask me pull my shirt up grab my stomach and the rolls on my back. My mom asked 4 times all this included in that price. I had my consultation on Monday surgery on Friday. You only have 3 days to cancel. Thursday would of been my 3days to cancellation or you will be responsible for 50% of the bill.

I get to McLean Va. Dr.Moore was funny, nice and honest. Staff at front desk was very polite everyone spoken to me. The nurse April ask why I’m not getting a bikini cut and my bra roll done. I told her I’m suppose to get the bra roll done why would Andrea do my waist. She went on how people just sign paperwork we don’t never read just sign and she ask who did my consultation “it was Andrea was it?” I told April yes. “Andrea always selling y’all a dream and she’s only about the money and when y’all come here it’s always some advice that’s different when she needs to be truthful. She do this all the time.” I said this will get you, Sono Bello and Andrea bad reviews it don’t matter if I get it done or not I will leave a review. I ask why not do consultation here or where doctor is present? April said “they are not going to waste there time booking people and majority of y’all not going to spend thats why we send people to Silver Spring office or Baltimore.”

Dr Moore comes in ask me why was I doing this my body mass is great every woman dream. He tells me he likes my watch. April suggesting bikini cut and bra roll needs to be added. In between conversations I am tell them what type watch it was. April ask “ Is that’s a smart watch?” I said yes she say “that looks expensive. You can afford the bikini cut and bra roll let’s look in your chart see how much more money you can spend because we love spending money.” The Dr. Moore looks at her as he telling her that’s enough. As I’m tell him about my concerns and issues April starts to answer the questions for me say no no no after every question. He was surprised I never had any surgeries. I had given Dr. Moore my results from getting a camera put in my stomach. He was trying to tell me what I should do. April still making her side comments and rushing the Doctor to sign my paperwork and it was not completed and of course he sign it.

I also told him about my pain tolerance how I need a little more medication than others and I written it down on the form. That paper was no where to be found. I filled out the same paperwork all over again. I did not like the fact that the Doctor was rush out the room. I spent a 2 hour drive to speak and meet with the doctor. I felt that they was so eager to get me out the room because it was paid for and it was no returning of the money. How do you rush someone and the Doctor out the room and you don’t have medications they are taking or medical concerns. As I’m in the room repeatedly April saying his surgery patients are late he have one in the room needs medications and how he needs to leave he have surgery. We met for less than 15mins Doctor left. Then since April kept asking me was I done several times I just told her I will sit in the waiting room and fill out my forms. I had already filled out these forms the day before. I sat for a good 30-45mis before I was told what I can take for medication and what I couldn’t.

On the day of surgery I was very nervous. I told the young lady not to put April in the room due to the experience I had with her 4 days ago. She ask me what had happen and I told her. Clearly the whole staff down to consultation office don’t care and running games as if they care about they patients because they don’t. I spoken to Andrea on Wednesday told her my experience, the comments and conversations I had at Mcclean office. She told me she will be calling April boss and April have a bad habit bad mouthing her. I told Andrea this is unprofessional and I will be leaving a review regardless if I get it done or not.

I return on Friday the day of my surgery. The other young lady light skin with grey on at the desk I was having a great conversation with on Tuesday didn’t even speak all. All she did was just stared and looked at me as she had a problem. She was the first person who was told about the issue I had on Wednesday over the phone and she just brushed me off told me call Andrea. She seem she was annoyed on Wednesday that Andrea calls was coming to the McLean Va office and Andrea in Silver Spring Md office. I get a phone call while I’m driving saying the doctor was running late do not come at 10:00am come at 12:00. I woke up at 5am and was on the road by 7am as I’m on my way I was detour to hotel due to Doctor running late. I get to Sono Bello at 12noon I ask the young lady who was checking me in 2 times do I need to give a urine sample before I go to restroom she said no twice. I come out the restroom I was taking to the room and was told to change. I had to drink all this water in order for me to give a sample. I was pacing back and fourth. I left the room to find the restroom. Finally find the nurse and she gives me a cup. She starts my Iv I'm trying to ask questions but it was like she want to put my iv in and not to answer any questions and to keep me in the room with the door shut. Every time I went to use the restroom I see a bunch of employee including the doctor in the break room. As returning to my room I ask not to closed the door because I’m very claustrophobic. The nurse told me I needed to sit down relax and where was my phone. I told her my mom has it. She comes back telling me what my mom said. I started to get upset I had to let her know my parents just got a smart phone so what she is saying is true. She said she ask my mom was she serious. How disrespectful and unprofessional. This is the dark skin nurse with the short braids or dreads in her hair she started off being pleasant. She started to take a turn of change of attitude when I kept pacing opening the door, walking around in the room, using the restroom several times by myself only one time she took me to restroom after meeting her down the hallway. She seem annoyed when my mom was asking about my medication. I sat in the room from 12:15 until 2:15 2:30. I just laid on the opposite side of the chair because my back was in pain. The staff was told many many times my back hurts. Every time someone comes in the room asking was I ok.

April pops in the room say “Ms. Harper I am sorry you are stuck with me for your surgery” the whole Sono Bello staff and consultation staff not trustworthy at all they are about getting money, and just plain out DO NOT CARE AT ALL. I was told not to take my medication for my back after sitting in pain for a very long time. A caucasian girl comes to take me two doors down I finally go for surgery in the room asking questions April was the only one responding the other nurse kept quite. Once again I mentioned my pain level of medication. “Oooo you will be fine” April said

As Dr. Moore starts the procedure he ask me my name and the nurses name. I told him I know his name I don’t know the second nurse and I knew April names. They all introduce their selfs. Starting of numbing I was told I will be stuck several times. I ask how many times clearly they lied about that. I was told by doctor it will feel like a bee sting. If a patient repeatedly tells you they phobia it needs to be respected. April and the doctor pull the needle and medication right over me leaking all over my body. I have never been stung by a bee before. It sure didn’t feel like it and if that how it feel I sure would not like to be stung by a bee. The whole procedure I was cold and wet. Seeing all tools used after seeing they place a big blanket over me. DON’T U THINK THAT SHOULD OF BEEN IN PLACE BEFORE THE NEEDLES AND OTHER TOOLS USED?

Next process was melting the fat. Dr. Moore said the melting and liposuction should not hurt maybe pressure and discomfort. That was so painful I couldn’t keep my arms or legs down I began to shake so bad uncontrollable. Dr. Moore ask the other nurse why was I shaking like that? As if I wasn’t in the room and he couldn’t ask me. She said maybe because she’s scared I don’t know. This when she gets up fake start rubbing me as like she cared. April doing the same thing. April said “I told you to give her the whole Xanax why would y’all give her half of pill. You know people need to be knocked out for this procedure can I give her another half? Knowing you know they can’t get they money back so they take the pain. I say knock them out. I have never gotten this procedure done and I will not because of all of the pain and I won’t get it done. Especially I know I’m not getting my money back. Danette you can do it, you can deal with the pain. You said you had all your kids natural.” This what April is say while I’m getting my procedure done. Doctor say yes to April to get me Xanax not anymore pain medication.

April leave the room so long the doctor ask the other nurse where she was. At this point the other nurse siting in the chair replied you told her to go get Xanax for her. Have no care in the world about my pain. Dr. Moore continues with procedure Im crying very hard, screaming,cold,wet, and shaking in pain terribly. He stop what he was doing looks at me say” I have never seen a person shake like this before”(in a aggressive voice) “What do you want me to do! Danette do you want me keep going or stop? If you want me to keep going you must keep your legs and arms down! Now is it pain or pressure you should be numb?” I told him it was very painful He said he was numbing me. April gives me Xanax pill all crushed up in a cup. When he continue it was very painful I passed out blacked out from the pain. Woke up he was doing liposuction and I told him that was painful. And he continue If I had a second chance or even given a referral. I will tell every person I know DO NOT GET THIS PROCEDURE DONE.

The doctor and other nurse left the room. I have never in my life have a doctor just leave you on the table like a lifeless person as you didn’t matter. I never saw the doctor or nurse. It was just me and April in the room her wrapping me up putting on my clothing. She dropped my pills to my back on the floor and given them to me. And then push out the door into my truck with my parents and 11 year old daughter. This whole process was dealing with a bunch of characters acting like Strange Case of Dr. Jekyll and Mr. Hyde. I had all my children natural. My first child that’s 20, my son 19 I gave birth at mother house, and my daughter that’s 11. I have never in my life had severe pain like that ever....... It felt like someone stabbing me multiple times pass my flesh in different spots and was enjoying my pain.

It should be against the law to make a person go for surgery be in pain and they are not getting they money back. Having to deal with the pain the whole procedure and you only get 1/2 pill Xanax which wasn’t two Vicodin and one antibiotics. It was one red pill 2white pills and not even half of blue pill one the white pills nurse dropped on the floor I’m sure she left gave me same pill because she never thrown it away. No medication or fluid in iv the whole procedure was a nightmare. I am sure to let the world know not to go to Sono Bello. Sad that I have to drive 2 hours away for week follow up then 1month 3 months then 6. If I wasn’t cut open I wouldn’t come back at all. Just like I was stuck to take severe severe severe painful pain I’m stuck to be seen at Sono Bello. I having nightmares and traumatized never again. They suggest come back 6months for my back roll I won’t care if it was free I will never come to get any procedure done!

Reason of review: Poor customer service.

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Guest

Contact the Surgeon General of the USA, send all pictures and your story, I am telling all to do this! My wife has been ruined mentally and physically we have to put them out of business! Go to the web site of the OSG and send it all...mine will be sent out by mid month Oct 2019...the more folks we get to do this the better the case will go and if nothing else...we close the doors!

Guest

I am so sick of their moronic commercials on TV...there seems to be nothing else on day time TV, but their obnoxious crap commercials! What a money hungry company!

SOOO Disgusting! Please stop all the propaganda on fat ladies who cry and whine all day long who probably really need help for depression rather than the old fat suck!

Sareen Eeh

They must have hired a new staff. Everyone was pleasant and on time. I actually Slept through my Procedure.

Guest

I couldnt understand most of what she was saying. Please people, dont write posts, if your spelling and grammer isn't good.

Guest
reply icon Replying to comment of Guest-1507005

Check your own spelling and GRAMMAR before insulting this poor woman.

Guest

Thanks for the info I will not be going there

Guest

I agree with that customer, it was an horrible experience for me as well. Go somewhere else!!!

Guest

This is disturbing. I made an consultation appointment for next week but based onthis review I will be cancelling. Horrific!

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