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Sono Bello

Sono Bello
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www.sonobello.com
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Nicole K Blu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Paid $1500 cash down. Lizz isn't answering calls. Have not gotten an order number. I want a refund

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Updated by user Jun 22, 2025

Company fixed the issue and I have been provided with other. Miss understanding. Follow threw in comparison with other Companies.

Original review Jun 07, 2025

It was sn misunderstanding. Lizz had 6 clients and dentist appointment.

And contacted me the next day.

She said she would email me a receipt. Have not gotten it.

Sono Bello Reply:
Nicole, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
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Linda D Byn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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not happy with the results, did not fix the problem that I have. Still had fat.

this is Dumb.

Do you want me to write 100 symbols that say bad things? Or you wont let me finish this and log off?

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Denise B Hdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No refund

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Updated by user May 22, 2025

Company fixed the issue and I have been provided with full refund. I received full refund for the cost of the procedure, not the surgical consult, which I didn’t expect but am very happy this got resolved.

Updated by user May 21, 2025

Thank you so very much, your support I am happy to report got me the refund from Sono Bello that I was due. You are awesome !!!

Updated by user May 15, 2025

Have contacted BBB, Sono Bello Corporate, nothing, no refundSono Bello told BBB they want a doctors excuse for my cancellation.

Original review Apr 29, 2025

Will not refund for a procedure I did not have

They rushed me and after speaking to my physician It was suggested I reconsider

I am being treated for psychiatric issues and didnt think through thoroughly before I paid. I should have never paid upfront. Also charging me the full amount with no refund for scheduling/pro op consultation for the procedure that was slotted in a quite quickly do to a cancellation they had charged someone else for and probably didnt refund them either

Loss:
$7000
Preferred solution:

Full refund

Sono Bello Reply:
Dawn, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
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Anonymous
map-marker Levittown, New York

I want my deposit back!

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I paid a deposit, my primary doctor wouldn't clear me because of high blood pressure and other medical concerns. Sonobello refuses to refund my deposit. CROOKS!

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Kendra G Mmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Surgery

I never Had surgery , My Doctor didn't clear me.

SonoBello refuse to give my deposit back of $1,000 CRooks!!!nonom

Sono Bello Reply:
Kendra, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Saima P Fpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response from Sono Bello

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I'm interested in getting Sono Bello Triscuplt. We have not received any response so far. We need a response

Sono Bello Reply:
We're sorry you haven't heard back to schedule your consultation. Please reach out to us at brendafeedback@sonobello.com so we can assist you. Thank you for your patience!
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Quentyn Twy

Awful customer service

I went to a consultation , the office person was so aggressive with getting a down payment, almost seemed like they were working for incentives, the amount was huge, but I was willing to pay, the aggressiveness became uncomfortable, and the blame was shift on me the patient, so be very mindful of doing business with this company, they are not up to par with good customer service.

Sono Bello Reply:
Thank you for sharing your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Verlie Nnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rip off

I had doctors who barely took the time to give me great results.. my stomach looks the same..

the lower stomach area i went in for looks exactly the same! I'm enraged everytime I see the place advertised

Sono Bello Reply:
Latoya, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Denise A Mov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The Patient/Client is the Priority

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Exceptional customer service, care & support. Their customer patience & courtesy are unmatched.

My concerns were addressed and clarified in one call. My email was answered in less than 24 hours.

Sono Bello Reply:
Thank you for the positive feedback on your recent experience with us. We take great pride in providing our patients with an excellent experience.
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Anonymous
map-marker Kerrville, Texas

Won’t do venue treatment after paying for them $2,000

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They weren't supposed to do surgery but did it anyway then refused to continue My treatment. Will never recommend them.

$13,000 down the drain. They bully you into to getting surgery done. Will not refund my money for Venus treatments.

They lie to potential clients. You never get to see the surgeon after surgery.

Sono Bello Reply:
Thank you for sharing your feedback with us. We value your feedback and would love the opportunity to connect with you. However, we were unable to locate your profile in our system, which hindered our ability to reach out to you directly. We kindly ask that you reach out to BrendaFeedback@sonobello.com in our corporate office so we can get connected.
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Chloie Mel

Resolved: Refund

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Updated by user Nov 23, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 24, 2024

Have been requesting a refund since July 31, 2024. Nothing has happened yet.

I want my money back. This company will not give me the home office number

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Anonymous
map-marker Renton, Washington

Paid for 6 areas. It did not work :(

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Very friendly staff, that is true. But I didn't pay for that, I paid for real results that never happened.

I am depressed bc I wasted so much money for nothing. I did formerly complaint about my lack of progress. I got a call from a not very caring nurse and she basically told me to shut my mouth and stop eating. I used to be 128lb prior to the surgery, I gained 9 lbs after the procedure.

I really wanted to have the best results so I was doing everything by the book and still gained all the weight and lost my faith and my shape. NO FOR SONOBELLO!!

Cons:
  • Results
Reason of review:
Poor customer service
Sono Bello Reply:
After reading your post and review of Sono Bello, I am concerned that you had a negative experience with us or believe we’re anything less than determined to provide excellent patient care. When Sono Bello opened, our mission was to offer our laser assisted body contouring procedures while providing the best possible patient care and outcomes. I believe we have done this for the vast majority of our patients. If our patients have a concern with their procedure we ask that they contact us at dirpc@sonobello.com
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Kim E Rod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Demand Action

Updated by user Sep 08, 2024

They are refusing to address the issue. I'm probably going to have to go to small claims court. I am calling Monday to talk again.

Original review Aug 08, 2024

Even after you reached out to have them call me, I didn't hear from them. This is same response for the month of July and now into August.

I paid for a procedure that the Dr. Said he wouldn't do because I wouldn't love the result. So they said that they would start the refund process.

That was on the 13th of June. Still have not received my refund.

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
Gabrianna Zyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am beyond pissed

i was denied surgery due to Health issues I AM WAITING on my REFUND!!! its been Two Months WHY ?i am so stressed my Mom just recently passed an now my Daughter is fighting for her life my

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review
John L Sms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointment

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I had a pleasant and rewarding experience with SB in (circa) 2013, this recent experience (7/9/24) was different and disappointing.

Following a 1-1/2 hour drive from my home, I arrived for my 12:30 appt. and was seen at (about) 1:30.

The Counselor introduced herself with her back to me...?

We discussed LS on (what I thought was) 2 areas of the body, breast and pubic area, I was told the breast is 2 areas (not two breasts, two areas)...? So, I was quoted $10k for 3 areas. In an interest of savings, I requested a quote for 2 areas, so, I was quoted $10k for 2 areas...? Odd math.

Unlike my 2013 experience, this 7/9 consult was vapid and fruitless.

I felt that my consultant reeeeally didn't want to be there that day.

I would really like to have the LS procedure for the breast area of my body. I would really like for SB to perform this procedure, but not-happenin' following this particular consult.

2 Stars, only because the front desk staff was accommodating and pleasant.

Sono Bello Reply:
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
View full review