Sono Bello
Reviews and Complaints

Good morning, I have had an issue with the pricing and changes on the procedure I purchased since the day of my surgery 3/1/23. I have tried tirelessly to contact someone for help and am only getting the run around to have a supervisor call me back. Please call someone call me to go over my charges and services that should be provided with my procedure.

I canceled my surgery and was told I couldn't get a refund for what I have already paid for, which is fine since it is written in the contract.

But was told I would be taken off the auto payment schedule.

The money was taken out of my account and when I called to get the money returned to me (for the second time) I was told she would call me back, it's been three days and no contact.

I have tried to call Corporate, but there is no number.

I have called customer service multiple times and the only thing they can do is leave notes to corporate which has done nothing and still no one has contacts me back.

I understand being busy, but when I have had a conversation about canceling my auto payment, and it's still being taken out, and I have to keep calling to get it returned and there is no follow up for 3 days is unacceptable.

I went to Sono Bello over a year ago. I was not happy with my results.

I have been approved for my revisions but no one will call me back to schedule an appointment. This has been over 6 month that I have been calling. The staff is extremely unprofessional.

Do not waste your money. They are extremely nice initially but if you aren't happy then they definitely dismiss you.

Last year I had a procedure done (banana roll) in Sonobello Cincinnati that left me with a sagging butt! The doctor evaluated me and said he'd speak to the manager to see how they can fix it and they would call me back.

The manager simply never got back to me. I've made multiple attempts to reach the manager and she won't return my calls. All I hear is "honey I'm sorry but she's unable to take your call right now, but she'll call you back as soon as possible!".

Preceding these horrible results, the doctor that did my procedure was extremely rude and insensitive. I was in so much pain and would let out some shrieks because I couldn't hold it in!

And she told me 3 times in a very rude manner to stop screaming. When she was done she just walked out without saying a word to me. I had to ask what was going on to realize we were done.

I requested to speak to the manager about my bad experience with that particular doctor, but she was not in the office, or was unable to see me at the time. The nurse said she would have the manager call me back about doing my follow ups with a different provider.

The manager didn't call me back, so I called several times. She finally got back to me a couple or so months later, but she was not receptive at all.

Overall, my experience with sonobello has been very disappointing! This is to include that they have given me the earliest appointment twice, but their staff wasn't even on time and the doors were closed.

On another visit I waited for about 40 minutes before anyone came to the desk!!! 40 minutes!!!!!!

The first initial scheduled surgery had to be postpone due to their not being initially upfront of what paperwork was needed. The additional paperwork was no able to be presented until 3 weeks later.

Then due to circumstances beyond my control the people who would be there for me for the time of convalescening could not .I also had a home renovation that was scheduled and if I was able to.have the survey at the earlier time it would have benefited me with adequate time to get on my feet before the major renovation occurred. Which is why I cancelled the later date within the 5 days specified so I would get 50% of the costs because I wouldn't have adequate time mentally and physically to.prepare for the renovation.

Had the most horrible experience with Sono Bello the procedure was not done properly ethically or morally the surgeon was rude to me I was screaming in pain and begging him to stop he would not stop I was treated horribly and the procedure was not done right he did one side and not the other I would like to have this resolved I would like to have the procedure done by someone who has some morals and cares about their patients

I paid them $19,000, up front, and when I told their Doctor that my stomach looked lopsided, he said to me, in a sarcastic voice, "Lady, you were lopsided when you came in here." At that point, I knew I was in trouble.

My name is Yolanda Saunders. I left the message about my post 3 month.

Im very disappointed once the swelling goes down I see more fat. I have lost 10 pounds since the procedure but my stomach only went down a little it looks good when Im holding it in but who can walk around like that all day. My niece went to Florida to get her 360 done and she looks great and about 3000 cheaper meanwhile Im still struggling to get this off I also have fat hanging at the bottom Like a Fupa which I never had. First off the nurse who order my garment ordered me a large when I needed a medium.

I feel like that was 7000 down the drain. I went to the Sonobello here in St.Louis Mo .

Im sending pictures from the beginning until now this is not what I expected. The most recent picture I took today 11/28/21 not much of a change and Im going on my 6th month pre opp

I came into the Oakbrook office this morning for my two week pre procedure. To fix areas from my 1st procedure.

I have some (what I am told now is excrss skin) above my belly button. I thought It was fat. The dr which was very rude. Said it would probably look worse after the procedure.

Which never said this months ago. He said I write notes for a reason. Even in his notes did it not state it would look worse. And if he would have told me that then why would I have been there today.

Also my upper thighs were never done during my first procedure. And months ago he said he could fix it. But today he said he could only do that part if he did my hips. Which also was not said months ago.

This dr was at the point of yelling at me. And then says I can't work with you, cause you don't understand. I understand he didn't make things clear.

And this had been the problem from day 1. At my consultantation, I told them all my problems.

She (Lara) told me what I needed to be happy. So I did what she said too. Well she never said hips so now my hips stick out, and they want to charge me full price. And in order to get my upper thigh done(which I paid for) I need to get my hips done.

Today I left out of the office crying. I have never had anyone speak to me in this manner. I know the nurse had a recording devise on so I no its recorded.

Then I call you guys and was on hold for 30 min. I feel as if I wasted my money.

Overall this is the worst experience of my life. I have nerve damage in the areas that were treated, if I touch my skin it feels like its on fire.

I was completely dismissed when I mentioned this to the nurse at my 3 month visit. She left the room and proceeded to the room next door to have a conversation with someone.

I could clearly hear them talking about my issue so I'm assuming it was my surgeon. His response was "Oh, we always have problems with these Really Big People." RRu

On Friday 21, 2021, I was scheduled to for a procedure at 1:30 pm. My procedure was to start at 2:30 pm and at 5:00 pm, I still had not started my procedure.

Once started the procedure and recovery would be 2 more hours! I could not stay, VERY UNPROFESSIONAL!!

UNPROFESSIONAL!! am a contractor

Im still waiting for a response about my refund , it's over 15 days and still no response , still waiting.

I had surgery in fall 2019 with Dr. Vashi for upper/lower abs, inner thighs and knees.

When I went for my consultation, I was told I would see Dr. Maier, somehow I got stuck with Dr. Vashi. During a follow up appointment I reported being unhappy with results.

They said I would have to come for another appointment and meet with the doctor. I made the appointment at 630 am and they made note that I had to go to work. 7:00 am came and he never came in the room. I stuck my head out a few times and he was not around.

I got dressed because I had to leave for work, as I was already late by this time. He and his assistant said they were getting ready to come in as I had to leave. There was a note in my chart that I had to leave for work. Total disregard and disrespect for others time.

I was very late for work that day as a result.

I had yet another appointment scheduled and then Covid hit so they cancelled it.

Fast forward to fall of 2020. I am notified that Dr. Vashi is no longer with the office. I met Dr.

Skytta who agrees that my knees and inner thighs need redone but would have to do Trisculpt for abdomen. She said Allie is new consult person and she would call with pricing. No phone calls or emails from Allie after a few months.

Ive called several times to try to get pricing and Im told she is in consults non stop until 7, but I will give her a message. This has been going on for months.

I dont care if she has consults. I am also a customer. And becoming an increasingly unhappy one at that.

I call to make follow up with Dr. Skytta to try to get revision surgery and Im told she is booked into May and they will get back with me.

Its been a week and I return the text asking to get scheduled. Then I get a message that Im not approved for surgery at no cost.

Ive been patient, but my patience is growing increasingly thin with the lack of professionalism and responses from the Cincinnati office. Dr. Vashi did a terrible job on my legs and abdomen.

Im starting to believe all of this procrastination is just to get me to spend more money. I basically paid $6,000 to be botched and Im irate at the lack of communication by this office.

Im not going through another summer with botched legs and abdomen from bad cosmetic surgery. I dont really want to have a revision but they tell me its my only option to look normal again. At this point, Id rather have a refund of my money and go somewhere reputable.

I would never recommend this company.

Please see attached photos. Clearly not a satisfactory or successful surgery.

My legs arent even close to symmetrical. This place is a joke.

I had 7 areas worked on. 6 of them came out well but my 7th area, which was my arms, has been pure *** Its been 6 weeks and I have what I believe to be permanent nerve damage in both arms.

I have lost about 40-50% strength in both arms. Everything I do causes pain from holding a cup to tying my shoes, to blow drying my hair. And this isnt pain where the lipo was done. This is pain that starts at my incision points and radiates downward into my forearms.

Its unbearable!! Im very afraid it may never be 100% again.

Torture during surgery. Talk to and treated like a dog, very disrespectfully.

Was not properly numbed. Felt everything it was like being tortured alive.

And when I told and in formed the doctor. He got more angry and begin to put me down criticize and mock me doing surgery.