Sono Bello

I called asking about the promotion on the radio saying 50% off any area you choose but now shes saying its 50% off any area when you choose an additional area. This was not the promotion that I heard on the country station.

If anyone is thinking of getting services with this Company, Please think twice!! I went to them after having lost 100+ pounds. Here is my story:

On 10/7/25, I visited the office for a consultation with Lonnie. I inquired about procedures for my stomach and thighs and was informed they could be performed. I was quoted a price and required to pay a $1,000 deposit before leaving. The remaining balance of $19,980.50 was paid during a subsequent visit with Dr. Bose, when a surgical consultation was scheduled.

A week later, I met with pre-op nurse Shanda for further measurements. Dr. Bose then advised that he could not perform the upper thigh procedure as requested, and that my BMI was too high for the stomach and skin removal procedures. He stated these could not be done until I reached the companys required BMI.

During the appointment with Dr. Bose and while still at the office, I requested to speak with a manager several times but was denied. I found out later that one of the employees I spoke to requesting a manager was in fact an assistant manager, but he never identified himself as an assistant manager nor offered to help me.

I felt that I was lied to by Lonnie in the initial visit and that the procedures that I requested and was told could be done, cannot, and I do not owe them any money for something that there is no way to determine if or when I will lose the extra weight as required by the doctor. As the procedures cannot be performed as I requested, I am requesting a full refund. No further appointments were scheduled, and the surgery was not booked. I have received inconsistent information regarding the refund process, including approval requirements and the amount to be refunded. Despite not receiving the procedures, the office has indicated they intend to retain part of my payment due to the consultation.

Attempts to contact the corporate office have been unsuccessful. Additionally, the companys website states procedures are not performed on individuals above a certain BMI, which I discovered after these issues arose. I am requesting a full refund. I have called your patient advocate requesting a call from the corporate offices and specifically requested that I not have to speak to the office anymore. Only to have the office call and leave a message laughing that no matter what I do, the office will always call me. I want to speak to the corporate offices!!

I have filed a complaint with the Florida office of Consumer Services, The Florida Attorney general and the BBB, I want my refund of my full amount paid to you. You have indicated on multiple sites that you will not treat patients over 42 BMI. I have a BMI of 44 as was documented by Lonnie when I went into your facility. The doctor will not do what I have asked to be done until I am at a 41.9 BMI. The office should never have forced me to pay anything until I was at that required BMI. I want my money refunded completely, as your company cannot perform the services that I have requested.

you advertise 1 day results which may take place but you fail to also note on the showing of the models the down time and the type of procedure the model had before taking the after photos.

Your woman in tight fitting body suit convinced me, your product not for me. I cannot write 100 symbols as your ridiculous rule state, so sad.