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All testimonials are provided and verified by Sono Bello. Verified testimonials on Pissed Consumer is a paid feature of the platform.

The BEST decision I ever made | Sono Bello review

Sono Bello
1 of 2
Charlotte NC location Dr. Crawford and the entire staff are wonderful! NOT ONE COMPLAINT. I will let my 2 week post pics say the rest! Keep in mind I’m still swollen and not even at my final result!!
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Love my new young neck!! | Sono Bello review

Sono Bello
March 20; Dr Strand and his whole staff made me feel comfortable and got this done for me fast; did not have to be put under. Of course the first two days are hard, still healing now but I’m so happy!! Recovery was pretty fast, no one knows why I look so good....
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Excellent Overall | Sono Bello review

Sono Bello
Had a great experience in the Westchester, NY location. You do meet with a consultant first which did through me off at first, but Tova was very thorough in her explanations and answered all my questions. Did not feel like a sales pitch. Dr. Otake addressed all my additional questions prior to surgery. I called after leaving and asked about some reviews I saw online and even the secretaries were able to make me feel better. My results are great and I had little to no pain the first 4 days after my surgery. I would say that as long as you have realistic expectations and are healthy with the understanding of diet or exercise afterwards, your results are worth it and the experience and those who provide it are very accommodating.
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Sono Bello's reply to:

NOT HAPPY AUSTIN TX | Sono Bello review

Cori, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. It is our understanding that you have spoken with the Practice Manager and your concerns have been addressed. If you would like to discuss your concerns further, you may reach out to melaniem@sonobello.com in our corporate office. Best, Sono Bello.
Review
#1740041 Review #1740041 is a subjective opinion of poster.
Service
Sono Bello Liposuction Procedure
Cons
  • Not results they advertised
Reason of review
Not as described/ advertised
Loss
$6500
Preferred solution
Price reduction
Tags
  • Laser Liposuction

I was told this was going to be great-

2 days ago- I walked in for

Surgery and during process told the dr I could feel it multiple times-

He did administer numbing fluid and tried

However - after I am not bruised or even hurting.

Just the fluid still Draining with blood

Mix and thats it

I LOOK THE SAME- MY UNDER ARMS WEREN'T EVEN TOUCHED maybe two days in not noticeable for lower AB and bra line but what I really wanted gone the MOST was not touched. Im mad at almost 7k and

Im looking and feeling EXACTLY AS I DID when I walked in 2 days ago.

Mind you- Ive had NONE of my pain meds or the one for swelling-

Yesterday literally out of bed making breakfast and went ALL DAY - same today

I feel the incisions but no hurting anywhere where it should at least feel hurt

And no- Im not numb anywhere

I am NOT happy and will

Be in that office tomorrow to discuss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Our patient experience team will be reaching out to discuss options.
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Review
#1726564 Review #1726564 is a subjective opinion of poster.
Sono Bello's reply to:

Worse experience ever | Sono Bello review from Los Angeles, California

Tracy, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Review
#1697100 Review #1697100 is a subjective opinion of poster.
Service
Sono Bello Liposuction Procedure
Pros
  • I have no pros to comment on at this time
  • Girls that work up front and dr atun
  • One of the nurses was very helpful and informative
Cons
  • Overall treatment
Reason of review
Bad quality
Loss
$8
Preferred solution
Full refund
Tags
  • Sono Bello Rip Off

I met with a salesperson (KarnV) in the ontario office me and my daughter,(KarnV) look at my legs and called another doctor in and she said she would rather have a Dr John F.Hus.,MPA do the lipo because Dr John would do better job,So i had meet with Dr John and said that he could do the job,I had my outer thighs,inner thighs,knees doon,on 04/11/18 and I complained ,and complained that DRJohn did a horrible job,And to this day im having a lot of pain in my left side and i want my money back 8,493.13

Resolved: No refund after 24 hr. appointment cancellation | Sono Bello review

I am writing this review in hopes that others will learn from my experience with Sono Bello. My daughter has MS and was recently diagnosed with Hashimoto disease as well. The Hashimoto disease caused rapid weight gain which is what led to the testing and diagnosis of Hashimoto Disease. In an effort to try and help my daughter with the weight gain, my wife took my daughter to Sono Bello where she scheduled an appointment for my daughter. My daughter went back a few days later and added more work at an additional expense. A couple of days before the scheduled appointment we read the reviews for this company and my daughter decided to cancel the appointment. Although she cancelled within 24 hours of the scheduled appointment, we were charged the full combined amount that my wife and daughter paid of more than $13,000. In Sono Bello’s defense, my wife and daughter signed a contract that said if they were to cancel within 5 days of the appointment they would lose the full amount of the scheduled procedure. Although they signed a contract I don’t think they realized it would actually cost this much money to cancel an appointment. A 10 to 25% cancellation fee to offset the expense of scheduling doctors and nurses would be understandable but $13,000 to cancel an appointment is unbelievable. We filed a dispute with our credit card company complaining of the unreasonable cancellation fee and the answer my credit card company got from Sono Bello is “They knew what they were signing”. So learn from my experience and read the reviews and understand what you are getting into before scheduling an appointment. I’m a firm believer in “what goes around comes around”. I hope in the end they lose more from this kind of business behavior than they gained from us.
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Resolved
Review
#1638080 Review #1638080 is a subjective opinion of poster.
Service
Sono Bello Customer Care
Reason of review
Pricing issue
Loss
$13
Preferred solution
Price reduction
Tags
  • Over Charged

No results not happy | Sono Bello review

I have had no reaults form having my procedure and they always cancel my appointment the week of my appointment. I was supposed to have a 2 week follow up and it was a month to get in as well as my 3 month follow up was pushed to almost 5 months. They say if youre not satisfied they will do it again free of charge.... well they dont stand by that either. A waste of my money with alot more pain than they tell you.
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Review
#1633980 Review #1633980 is a subjective opinion of poster.
Cons
  • Fake sale customer a bad product
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund

Awful experience. WARNING, WARNING, WARNING | Sono Bello review from District 2, Maryland

In January 2018, I went in for a consult with SonoBello (Hanover, MD) for a consultation for liposuction on the problem areas of my body that I have been trying to remedy with diet and exercise. I am not obese (BMI 26 at the time) and am a physician, so I know what is involved and how it's done, what is realistic, and what to expect from surgery. Otherwise, I am just like any other person who is considering plastic surgery to improve problem areas. I visited the location in the Baltimore, MD region, and endured a long wait for the provider I was scheduled to see. I know that physicians can get behind on their appointments for many reasons, so I didn't let that become an issue for me. After the consultation, there was a discussion of fees with the business manager, and here is my first warning. WARNING: They use "discounts," "VIP," and "if you sign today..." discounts to their package to pressure you to sign up and schedule a surgery date. If you decide to do this, understand the terms and conditions when it comes to the timeline for refunds, your medical clearance, and the surgery date(s). They will do everything they can to make sure they won't have to refund you money! My procedure was split between 2 surgery dates in February and May. I was a little annoyed and suspicious because I knew that it didn't have to be done that way. The procedure didn't need to be done over 2 days, but I deferred to the surgeon as that was her specialty. And since the anesthetic was sedation and not a general, maybe it was appropriate to divide the procedure into 2 days. WARNING: If your procedure is divided into 2 days, check to see if you have to pay a facility fee twice! WARNING: You will not have a follow-up appointment with the surgeon, just a nurse who will take pictures. After the first procedure day, I wore the garment as instructed and returned for the follow-up visit a week later. At this visit, I met with a nurse, not the surgeon performing the procedure, and they took pictures. I told the nurse that my lower abdomen had a harden hump that wasn't present before. She said it was likely swelling, and I told her that it was swelling and likely a hematoma and that I wanted the surgeon to see it. She said the pictures she took would be sent to the surgeon to review. I didn't talk to or hear from the surgeon until my second surgery day for the remaining procedures. I showed her the hardened area, and she said that she would be able to fix it that day by doing an excision. This would cost me an additional $3000, and I needed to quickly decide as we were about to start my second procedure. She guaranteed that the excision would take away the hardened area and make my stomach flat. The male nurse that day also was pushing it as the correction that was required to make my result better. This was a complication that was caused by her poor technique with the Trisculpt body contouring liposuction, not from my body's healing process. I believe that she forgot that I too was a doctor, an anesthesiologist, who frequently provides anesthesia for plastic surgery, and knows what should happen and what to expect. Again, I believed that she be motivated to correct her shoddy work and strive to make sure that the second procedure was done well. After all, I did my due diligence and researched her. She was appropriately board-certified in plastic surgery and ENT and had residency training at Georgetown University. I searched for and could not find any malpractice claims. WARNING: Look at before and after photos of patients who have had similar work done by your surgeon. My mistake was not asking her directly about them when I couldn't find any online. SonoBello couldn't provide any either, but claimed that they research their surgeons before hiring. I assume she practiced mostly head and neck surgery in addition to skincare procedures and very little body contouring and must have wanted to get back into the game. The second surgery proceded, including the excision of the hardened area on my abdomen from the first surgery. Again, this was done with sedation, not a general anesthetic as SonoBello doesn't provide personnel nor facilities to offer general anesthesia. So I was awake and aware, just a little "buzzed" from the medications. They wanted me to take additional medicines when she noticed how alert I was during the procedure. At the end of the surgery, I looked at the suction canisters and noted it was full of clear fluid (the tumescence they inject) with very little fat. Liposuction performed correctly would not leave clear fluid in the suction canisters. I said something to the nurse in the room (not the male nurse from earlier), who did not respond to my statement. Typically after tumescent liposuction, there is swelling, bruising, and leaking of residual fluid that was injected to help loosen and remove fat. This didn't happen. There was no bruising, no swelling, and definitely no fluid draining from the incisions. This is not the norm. Remembering the clear fluid in the suction canisters after the procedure made me suspicious of the quality of the surgery. At follow-up, I voiced my displeasure at the quality of the procedure and the results. Again, I didn't meet with the surgeon. The nurse took pictures and said that she would send them to the surgeon. I was not contacted by the surgeon or anyone from SonoBello, ever. They already had my money, so they had no desire to speak with me. The excision of the hard mass resulted in a much longer scar than what my surgeon described, and it did not flatten my abdomen as she promised. I waited patiently over the weeks and months that is required to see the final results. My last follow-up appointment was in January 2019, just under a year from the first procedure and more than enough time to see the final results from both. There was minimal improvement in the areas of my first procedure and none in the areas of my second procedure. My second procedure involved my arms and excision of the hardened lump in my abdomen. My clothes didn't fit any better on my arms than before. Again, this follow-up was with the nursing staff, not the surgeon. WARNING: You won't see the surgeon until the day of your preop visit and the day of surgery. I voiced my displeasure with the process, my results, and the lack of surgeon involvement and response to concerns. I was told by the nurse there had been complaints about this surgeon and that she no longer worked at their facility. I asked for a copy of my record and requested a refund. I wanted the additional fees paid for the excision of the hardened mass that was caused by the first procedure. Usually, when a plastic surgeon performs surgery on a patient, they offer "touch-ups" and corrections for poor results at no additional fee. That was not the case with me. I had to pay extra for her to remove the hard lump that was left immediately after the first surgery. I also requested a partial refund of my total fees for the poor results due to the lack of poor technique by the surgeon and her lack of postoperative care and interest. I acknowledged that materials, time, and supplies were consumed on my behalf, thus was the reason for the request for a partial refund. When I asked for a copy of my record, the secretary had me complete a form and began copying the documents. I only received a partial copy when she told me she had to stop. She was instructed that there was an additional approval needed to copy the records for me from their management. I was told I would receive a copy of my entire record in the mail within weeks. It's been 6 months so far and counting. I talked to the manager who said she was on my side and would escalate the case, and I would be contacted by someone. She wanted me to be evaluated by another plastic surgeon and have that surgeon perform surgery. I met with a different plastic surgeon who agreed that my results were suboptimal and that she would be able to correct the issues. I told her and the nurses that I already had 2 procedures and was not willing to undergo an additional one. The risk of complications, infection, and poor outcome is always a factor with each surgery. They neither would guarantee an uncomplicated procedure nor accept responsibility if something untoward were to happen. Additional surgery was not an option for me. WARNING: They won't want to give money back. I was finally contacted by the regional director of operations. She didn't contact me as promised after her initial communication, and I had to initiate contact with her for fear of being ignored. Of the $14K I spent on the surgeries, they were only willing to return $2,500, and I would also have to sign a non-disclosure agreement. Initially, I accepted the offer before I knew of the NDA. I found that out with her response to my acceptance. I ultimately decided not to accept the offer, as I didn't want to be silenced. That offer didn't cover the extra I had to pay to have the excision of hard lump the surgeon created after the first surgery. WARNING: The television ads are very tempting and make it seem that they can solve your body issue problems. Don't take the bait without proper research and consultation from other plastic surgeons. I know this is a long review, but I hope it is helpful. I plan to post this review in as many places as possible, including local print and television media.
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2 comments
Anonymous
#1794086

I wish I had seen this before I had my procedure. I'm so unhappy with my results. I just don't know what to do at this point because the damage is already done to my body.

Anonymous
#1798145
@Anonymous

I'm sorry that happened to you too.

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Review
#1627049 Review #1627049 is a subjective opinion of poster.
Pros
  • Front desk staff was friendly
Cons
  • Ex procedure was not talked about in council
  • Excuses they gave for poor results
  • Pressure for additional surgery after poor results
Reason of review
Bad quality
Loss
$14000
Preferred solution
Full refund
Tags
  • SonoBello liposuction
  • Liposuction
  • Sono Bello Unprofessional Staff
Sono Bello's reply to:

I have never hear back from you it been a year , | Sono Bello review

We appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at Brendafeedback@sonobello.com in our corporate office, so that we may discuss your experience and results.
Review
#1597065 Review #1597065 is a subjective opinion of poster.
Service
Sono Bello Liposuction Procedure
Pros
  • Dr seemed like he cared at my pre-op
Cons
  • Did not get what was said or advertised
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund
Tags
  • Waste of money
  • Laser Liposuction
I have never hear back from you it been a year , - Sono Bello review

Please contact me about my jawline lipo, my phone number is+15039548021

Sono Bello's reply to:

Disgusting | Sono Bello review from Phoenix, Arizona

Christa, we appreciate your feedback. Patients results and safety are our first priority. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at feedback@sonobello.com in our corporate office, so that we may discuss your experience and results.

Best,
Sono Bello
Review
#1590540 Review #1590540 is a subjective opinion of poster.
Service
Sono Bello Liposuction Procedure
Pros
  • Although it was deceitfulthe initial sales pitch was nice
Cons
  • Beautiful more like disgusting
  • Lack of communication and excuses
  • Did not get what was said or advertised
Reason of review
Not as described/ advertised
Loss
$7
Preferred solution
Full refund
Tags
  • Waste of money
  • Sono Bello Rip Off
  • Liars And Scammers
Disgusting - Sono Bello review
Disgusting - Sono Bello review
Disgusting - Sono Bello review
Disgusting - Sono Bello review

I got my stomach and love handles done with the fat removal thinking I would look good what I got was this!!! It makes me sick when I look at my saggy stomach it letterally hangs over my pants and when I bend down it fold in half.

You can see what it looks like when I bend over. My husband won't even look at me. I did not get what I paid for and my stomach is disgusting it makes my husband and me sick to see it. I have to cover up my stomach because I am embarrassed and ashamed of what it looks like.

I wish I never would have gotten this done. I want a refund...

Unprofessionalism | Sono Bello review

I had an appointment for 1:30pm at the Orlando office for a consultation. This was the first of two other companies I am considering. I arrived ahead of time and waited until 2pm and was still not attended. Chelsea , I believe is the Consultant, told me I would be seen in about 10 more minutes. According to my calculations that would equate to me waiting 40 minutes to be seen dispite having an appointment. I expressed that I am no longer interested in SonoBello because my experience today speaks to level of professionalism that I would encounter in the future and I am not comfortable putting myself in the hands of what appears to be a lack of consideration to what would have been a client.
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Review
#1581187 Review #1581187 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Sono Bello Customer Service

Website:
Mailing Address:
1200 112th Ave Northeast
Bellevue, Washington 98004-3817
United States
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Sono Bello Products and Services Reviews

What a Scam | Sono Bello review from Harrison, New York

So about a year ago my fiance came to me and said I wanna go check out Sono Bello. So she called them up and made an appointment for the Westchester, NY location. We get there and let me say wow are they good. They show you a book and make you think they are going to transform you into this new person. Well let me say that was a crock. My fiance decided to go in for the procedure and let me say we should have just taken our money and flushed it down the toilet because we could have gotten the same results. Sono Bello did nothing for her absolutely nothing. The procedure was not easy the aftercare was not easy and now we are still paying on a procedure that did not work and absolutely sucked. We are beyond pissed off and want to know what this scam artist of a company are going to do to fix this? I cant find any info on the web to contact them direct. Hoping you guys can help. Thanks
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Review
#1574512 Review #1574512 is a subjective opinion of poster.
Service
Sono Bello Liposuction Procedure
Cons
  • Poor customer service
  • Super decivng people
Reason of review
Not as described/ advertised
Loss
$7000
Preferred solution
Full refund
Tags
  • botched surgeries
  • Plastic Surgery Nighmare