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Sono Bello is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

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Brigham Hlr
Verified Reviewer

I have attended a pre-op appointment and paid the non-refundable deposit (which, honestly, you shoul...

I have attended a pre-op appointment and paid the non-refundable deposit (which, honestly, you shouldn't charge until you talk with an actual doctor), but my husband lost his job, and I want to cancel the procedure. I have emailed my customer support person and called the office as well but haven't received a call back or a email confirming the receipt of my cancellation.

I don't want to be charged more as I can't afford the $2500 that I was already pressured to pay on the first consultation. But how do I cancel if I can't get anyone to confirm?

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1 comment

Yeah good luck. This place basically makes 3K each person who comes in for a consultation, why is that? Oh, because they insist on putting down a tentative surgery date during the consult, before the pre-op is done just to be able to claim it as non-refundable. Total BS. I literally had the consultation appointment made on my behalf, bc husband knew I would never make myself a priority so it was his way of doing something for me.. long story short this place must be paying Google to put them as the first option for breast augmentation and he looked no further. I literally called, texted, and emailed with 24hrs of the consultation to cancel everything and that "free consultation" turned into 3K because "which Wednesday works for you in July, oh you typically are scheduled to work on Wednesdays?? Can you get someone to switch days with you? Well we will just put it down as Wednesday (a little over a month out) and it can always be changed. BOOM, IN THE BOOKS OFFICIALLY means forfeit of the non-refundable 3K. This sincerely *** me off so much. We never saw anyone passed the consultation day. Idk how the *** they have the Google star reviews, maybe they use the 3k per consult money and pay to have the negative ones removed.

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Lisa M Itu
Verified Reviewer

malpractice

I got an infection postop, most likely from the nurse using the same needle re-entering my skin while draining seromas. I am a nurse and that is not acceptable practice.

Once a needle leaves the skin you cannot use it again. I had to go on antibiotics for three weeks and made multiple trips to sono bello before I finally started to heal. I think I should get my money back. I also prepaid for my legs to be done but changed my mind once this all happened and I still haven't gotten my money back.

I am told it will take a couple months to get it back. This is bad customer service all the way around.

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1 comment
Guest

If the area is cleaned with an approved solution like betadine they can absolutely go in and out with the same needle as long as it’s in the zone of the cleaned area of skin. I’m a wound care and surgical nurse. Next time you get a procedure done and you don’t agree with the way they are performing tell them to stop.

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Cynthia L Bwv

What is the timeline for ancelling and receive full refund?

With Company Response

I’m thinking of cancelling my procedure. I’ve paid for the whole thing. How long before the procedure do I have to cancel in order to receive full refund?

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Yanina D
PissedConsumer on Behalf of the Company

Cynthia, please reach out directly to your patient care consultant to discuss your options for refunds – they can be reached at (314) 219-1247

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Susan Jqe

lipo

I was wondering do you have the special buy 2 areas get one free. I want to get my under arms, my back underneath my bra area back of my legs under my butt, maybe my thighs and my face tightened, maybe. I am not big and heavy, just need to look better

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1 comment
Guest

If you are looking to treat your arms, back and thighs done , you will get the 4th area free. When you a treat a minimum of 3 areas, the 4th area will be free but I'll suggest that you go in for a consultation. That way, they can take a look t you and determine what will be the best option.

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tennille v

my body fat area

With Company Response

I only have one fat area I want to get rid of . my abdomen is my fat area.

I can only get my abdomen done if I had three other areas to get done that I don't have. Need help.

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Darina S
PissedConsumer on Behalf of the Company

There is no minimum on the number of areas we’ll treat. Stomachs are one of our most popular treatment areas. We see amazing results - here's a link to our before/after gallery http://bit.ly/2mgACqP. If you are interested in learning more about body contouring, please give us a call to schedule a free consultation 1-855-446-5867.

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Jimmy Ubl

how much for initial appointment. How much time in first appointment. how much area is covered in one treatment.

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1 comment
Guest

good morning
I live in the [GEOGRAPHIC_DATA]...[GEOGRAPHIC_DATA] to be exact...I frequent the States at least 2 times a year and is very interested in what [PERSON_NAME] has to offer
yes I want to know how much will it cost for a first time appointment...
I'm 50yrs old so interested in the cost to have a minor face lift remove my stuborn belly fat and cellulites from arm hips and tigh
need to complete in 1 treatment
regards [PERSON_NAME].[PERSON_NAME]@***.com

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Douglas C Nwe

How do I get your company to stop sending email to me

I have tried unsubscribing, make as spam and blocking but I still get a email from a new sender just like a robocall please take me off any email list and do not transfer my information to any other company

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Grace J Cfs
Verified Reviewer

Wht is the cost for getting a flat tommy and hip enlargement

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Adrienne W Uvc
Verified Reviewer

Transportation

Can you drive home after lipo treatment?

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