Skip to content
Verified account. Company monitors its reviews.

Sono Bello is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Sono Bello

Sono Bello
Reviews and Complaints

Claimed company
192
Company responses
8
Customer testimonials
Call customer care
Show reviews that mention
procedure refund consultation deposit surgery results money amount doctor appointment
Filter review

Sono Bello's reply dated Mar 28, 2025 to: Guest-6517295's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Anonymous
map-marker Levittown, New York

I want my deposit back!

I paid a deposit, my primary doctor wouldn't clear me because of high blood pressure and other medical concerns. Sonobello refuses to refund my deposit. CROOKS!

Sono Bello's reply dated Mar 28, 2025 to: Kendra G Mmj's review

Kendra, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Kendra G Mmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Surgery

I never Had surgery , My Doctor didn't clear me.

SonoBello refuse to give my deposit back of $1,000 CRooks!!!nonom

Sono Bello's reply dated Mar 18, 2025 to: Saima P Fpm's review

We're sorry you haven't heard back to schedule your consultation. Please reach out to us at brendafeedback@sonobello.com so we can assist you. Thank you for your patience!
Saima P Fpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response from Sono Bello

I'm interested in getting Sono Bello Triscuplt. We have not received any response so far. We need a response

Sono Bello's reply dated Feb 25, 2025 to: Quentyn Twy's review

Thank you for sharing your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Quentyn Twy

Awful customer service

I went to a consultation , the office person was so aggressive with getting a down payment, almost seemed like they were working for incentives, the amount was huge, but I was willing to pay, the aggressiveness became uncomfortable, and the blame was shift on me the patient, so be very mindful of doing business with this company, they are not up to par with good customer service.

Sono Bello's reply dated Dec 13, 2024 to: Verlie Nnc's review

Latoya, we appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Verlie Nnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rip off

I had doctors who barely took the time to give me great results.. my stomach looks the same..

the lower stomach area i went in for looks exactly the same! I'm enraged everytime I see the place advertised

Sono Bello's reply dated Nov 14, 2024 to: Denise A Mov's review

Thank you for the positive feedback on your recent experience with us. We take great pride in providing our patients with an excellent experience.
Denise A Mov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The Patient/Client is the Priority

Exceptional customer service, care & support. Their customer patience & courtesy are unmatched.

My concerns were addressed and clarified in one call. My email was answered in less than 24 hours.

Sono Bello's reply dated Nov 04, 2024 to: Guest-6214202's review

Thank you for sharing your feedback with us. We value your feedback and would love the opportunity to connect with you. However, we were unable to locate your profile in our system, which hindered our ability to reach out to you directly. We kindly ask that you reach out to BrendaFeedback@sonobello.com in our corporate office so we can get connected.
Anonymous
map-marker Kerrville, Texas

Won’t do venue treatment after paying for them $2,000

They weren't supposed to do surgery but did it anyway then refused to continue My treatment. Will never recommend them.

$13,000 down the drain. They bully you into to getting surgery done. Will not refund my money for Venus treatments.

They lie to potential clients. You never get to see the surgeon after surgery.

Sono Bello's reply dated Nov 04, 2024 to: Chloie Mel's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Resolved
Chloie Mel

Resolved: Refund

Updated by user Nov 23, 2024

Company fixed the issue and I have been provided with apology.

Original review Oct 24, 2024

Have been requesting a refund since July 31, 2024. Nothing has happened yet.

I want my money back. This company will not give me the home office number

Sono Bello's reply dated Oct 11, 2024 to: Kim E Rod's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Kim E Rod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Demand Action

Updated by user Sep 08, 2024

They are refusing to address the issue. I'm probably going to have to go to small claims court. I am calling Monday to talk again.

Original review Aug 08, 2024

Even after you reached out to have them call me, I didn't hear from them. This is same response for the month of July and now into August.

I paid for a procedure that the Dr. Said he wouldn't do because I wouldn't love the result. So they said that they would start the refund process.

That was on the 13th of June. Still have not received my refund.

Sono Bello's reply dated Oct 11, 2024 to: Gabrianna Zyi's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Gabrianna Zyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am beyond pissed

i was denied surgery due to Health issues I AM WAITING on my REFUND!!! its been Two Months WHY ?i am so stressed my Mom just recently passed an now my Daughter is fighting for her life my

Sono Bello's reply dated Aug 01, 2024 to: John L Sms's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
John L Sms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointment

I had a pleasant and rewarding experience with SB in (circa) 2013, this recent experience (7/9/24) was different and disappointing.

Following a 1-1/2 hour drive from my home, I arrived for my 12:30 appt. and was seen at (about) 1:30.

The Counselor introduced herself with her back to me...?

We discussed LS on (what I thought was) 2 areas of the body, breast and pubic area, I was told the breast is 2 areas (not two breasts, two areas)...? So, I was quoted $10k for 3 areas. In an interest of savings, I requested a quote for 2 areas, so, I was quoted $10k for 2 areas...? Odd math.

Unlike my 2013 experience, this 7/9 consult was vapid and fruitless.

I felt that my consultant reeeeally didn't want to be there that day.

I would really like to have the LS procedure for the breast area of my body. I would really like for SB to perform this procedure, but not-happenin' following this particular consult.

2 Stars, only because the front desk staff was accommodating and pleasant.

Sono Bello's reply dated Jul 17, 2024 to: Guest-5988175's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Athens, Alabama

My refund

Contains 2 confidential files for company representatives

This is Ariel *** I need someone to follow up with me about my refund. My procedure was canceled because I am not a candidate due to my health conditions.

My consultant Bri Halpin (Huntsville Al) was aware of my health issues I listed, advised me to redo my intake paperwork leaving out those medical conditions, get a discount to pay in full upfront as to fast track my surgery. We never redid my intake papers, but, I paid in full, went to one pre opp, then got word back from my ACTUSL doctor that NO, my health conditions shouldnt be left off and that the amount of Novocain needed would kill me. My Dr send an urgent fax advising a procedure like this would kill me, and I cannot get an answer from anyone.

I cannot get an answer from Mrs Halpin in Huntsville al location or Chloe M from Nashville location. I need my refund.

PLEASE respond to me via email, phone, or FaceTime.

256-221-****

Sono Bello's reply dated Jul 11, 2024 to: Ashley W Hcy's review

We appreciate your feedback. We're disappointed to hear that your experience has not been exceptional. We would like the opportunity to help find a solution. Please contact us at brendafeedback@sonobello.com in our corporate office, so that we may discuss.
Best,
Sono Bello
Ashley W Hcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Completely unsatisfied with surgery and was dismissed at clinic after multiple attempts.

Updated by user Jul 14, 2024

It sickens me with their advertisements! I would never recommend them to anyone. I will always highly recommend seeking a real plastic surgeon!

Original review Jul 11, 2024

Good afternoon!

I received liposuction on April 18th, 2023. I went to every appointment I was scheduled to go.

During the last of the appointments I expressed my disappointment with my surgery. Their advice was to schedule another consultation for another surgery. Why would I do that? I then sent an email to their customer service explaining my frustrations.

They scheduled another appointment for me to see a surgeon. Not only was this surgeon ride and unresponsive to my concerns, he was constantly interrupted with texts messages and phone calls. Since I gained 2 pounds from the time of my surgery he said I am not a candidate. 2 pounds?

My weight can easily fluctuate by 3 pounds on a daily basis. Im very frustrated that I was sold something that I did not receive.

And now this particular clinic is not willing to help or even willing to listen to my concerns. The front staff is terribly rude as well

Cons:
  • Sell you something they can not deliver
Loss:
$10000
Preferred solution:

Full refund

Daneshe C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint was resolved

The company and I came to an agreement and all matters were resolved. Im happy with the decision that the company has agreed on

View full review
Resolved
tangelia S Cps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Somewhat solved

Updated by user Jul 18, 2024

Company fixed the issue and I have been provided with apology.

Original review Jun 17, 2024

I spoke with the acting manager Tonya regarding my issue with pricing. She assisted in the best way possible. And we agreed upon a happy medium.

View full review